The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

I love my life. I love being an inventor.

The human brain is an incredible pattern-matching machine.

Obsess about customers, not competitors.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.