The thing that motivates me is a very common form of motivation. And that is, with other folks counting on me, it's so easy to be motivated.

Focusing on the customer makes a company more resilient.

Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.

On the Internet, companies are scale businesses, characterized by high fixed costs and relatively low variable costs. You can be two sizes: You can be big, or you can be small. It's very hard to be medium. A lot of medium-sized companies had the financing rug pulled out from under them before they could get big.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.