I told all of our original investors that they would lose their money for sure.
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
Are you lazy or just incompetent?
If you don't understand the details of your business you are going to fail.
Effective process is not bureaucracy. Bureaucracy is senseless process.
We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.