Percentage margins are not one of the things we are seeking to optimize. It’s the absolute dollar free cash flow per share that you want to maximize, and if you can do that by lowering margins, we would do that. So if you could take the free cash flow, that’s something that investors can spend. Investors can’t spend percentage margins.

Ebooks had to happen.

Cleverness is a gift, kindness is a choice.

You don't chose your passion, your passion choses you

The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

A company shouldn't get addicted to being shiny, because shiny doesn't last.