We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.

Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.

But there's so much kludge, so much terrible stuff, we are at the 1908 Hurley washing machine stage with the Internet. That's where we are. We don't get our hair caught in it, but that's the level of primitiveness of where we are. We're in 1908.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.