We've had three big ideas at Amazon that we've stuck with for 18 years, and thy're the reason we're successful: Put the customer first. Invent. And be patient.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.

We like to pioneer, we like to explore, we like to go down dark alleys and see what's on the other side.

I'm skeptical that the novel will be 're-invented.'

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

Infrastructure web services had to happen.

If you look at academic studies, you can see that stock prices are most closely correlated with cash flow. It's such a straightforward number. Cash flow is what will drive shareholder returns.