You don't chose your passion, your passion choses you

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

I like to be counted on.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.

Cultures, for better or worse, are very stable.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.

We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.