For people who are readers, reading is important to them.

I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

If you're going to invest in an Internet stock, you must be a long-term investor.

You know, we love stories and we love narrative; we love to get lost in an author's world.

I’d rather interview 50 people and not hire anyone than hire the wrong person.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.