We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

We change our tools and then our tools change us.

Things never go smoothly.

In the end, we are our choices.

Effective process is not bureaucracy. Bureaucracy is senseless process.

Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

When you receive criticism from well-meaning people, it pays to ask, ‘Are they right?’ And if they are, you need to adapt what they’re doing. If they’re not right, if you really have conviction that they’re not right, you need to have that long-term willingness to be misunderstood. It’s a key part of invention.