We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.

Your margin is my opportunity.

People don't want gadgets, they want services.

You're not going to make Hemingway better by adding animations.

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

No, communication is terrible!