Not the outcome any of us wanted.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

I feel like in one year it's very easy to go from Internet poster boy to Internet piсata.

I'm not prepared to make any multi-decade commitments.

Obsess about customers, not competitors.

I'm skeptical that the novel will be 're-invented.'

People don't want gadgets, they want services.