Not the outcome any of us wanted.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.

We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.

If there’s one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.

The thing about inventing is you have to be both stubborn and flexible. The hard part is figuring out when to be which.