Will you be clever at the expense of others, or will you be kind?

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today

Effective process is not bureaucracy. Bureaucracy is senseless process.

I like to be counted on.

One of the things it was obvious you could do with an online store is have a much more complete selection.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

We are stubborn on vision. We are flexible on details.