Will you be clever at the expense of others, or will you be kind?

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

The smartest people are constantly revising their understanding, reconsidering a problem they thought they’d already solved. They’re open to new points of view, new information, new ideas, contradictions, and challenges to their own way of thinking.

The three most important things in retail are location, location, location. The three most important things for our consumer business are technology, technology, technology.

Though we are optimistic, we must remain vigilant and maintain a sense of urgency.

If you don't understand the details of your business you are going to fail.

It's perfectly healthy-encouraged, even- to have an idea tomorrow that contradicted your idea today