We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

I'm going to go do this crazy thing. I'm going to start this company selling books online.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

If you are going to do large-scale invention, you have to be willing to do three things: You must be willing to fail; you have to be willing to think long term; and you have to be willing to be misunderstood for long periods of time.

If you never want to be criticized, for goodness sake don't do anything new.

The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.

Our biggest cost is not power, or servers, or people. It's lack of utilization. It dominates all other costs.