No, communication is terrible!

We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork.

If you think about the long term then you can really make good life decisions that you won’t regret later.

Focusing on the customer makes a company more resilient.

If you want to be inventive, you have to be willing to fail.

Do something you're very passionate about, and don't try to chase what is kind of the "hot passion" of the day.

I'm not saying that advertising is going away. But the balance is shifting. If today the successful recipe is to put 70 percent of your energy into shouting about your service and 30 percent into making it great, over the next 20 years I think that's going to invert.