No, communication is terrible!

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

Part of company culture is path-dependent. It’s the lessons you learn along the way.

Our point of view is we will sell more if we help people make purchasing decisions.

If you decide that you're going to do only the things you know are going to work, you're going to leave a lot of opportunity on the table.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.