I like to be counted on.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

You don't chose your passion, your passion choses you

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.

Cultures, for better or worse, are very stable.