I like to be counted on.

I knew that if I failed I wouldn't regret that, but I knew the one thing I might regret is not trying.

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

I think if people read more, that is a better world.

And I still buy books at B&N, Borders and Elliot Bay ... I probably shouldn't admit this. But I don't care. I love great bookstores.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

We change our tools and then our tools change us.