I like to be counted on.

Invention is by its very nature disruptive. If you want to be understood at all times, then don't do anything new.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

Web 1.0 was making the Internet for people, Web 2.0 is making the Internet better for companies.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.