Life's too short to hang out with people who aren't resourceful.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

All businesses need to be young forever. If your customer base ages with you, you're Woolworth's.

Lowering prices is easy. Being able to afford to lower prices is hard.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

For every leader in the company, not just for me, there are decisions that can be made by analysis. These are the best kinds of decisions!

I wanted to project myself forward to age 80 and say, ‘OK, I’m looking back on my life. I want to minimise the number of regrets I have.’ And I knew that when I was 80, I was not going to regret having tried this. I was not going to regret trying to participate in this thing called the Internet that I thought was going to be a really big deal. I knew that if I failed, I wouldn’t regret that. But I knew the one thing I might regret is not ever having tried. I knew that that would haunt me every day.