What's dangerous is not to evolve.

Effective process is not bureaucracy. Bureaucracy is senseless process.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

We change our tools and then our tools change us.

It's not an experiment if you know it's going to work.

We expect all our businesses to have a positive impact on our top and bottom lines ... Profitability is very important to us or we wouldn't be in this business.

I like having the digital camera on my smart phone, but I also like having a dedicated camera for when I want to take real pictures.