To get something new done you have to be stubborn and focused, to the point that others might find unreasonable.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

If you can't feed a team with two pizzas, it's too large.

I try to spend my time on areas that I think are important for the future, and where I think I can add value.

Advertising is the price you pay for unremakable thinking.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

Not the outcome any of us wanted.