The common question that gets asked in business is, why? That’s a good question, but an equally valid question is, why not?

Our garage was basically science fair central.

People forget already how much utility they get out of the Internet - how much utility they get out of e-mail, how much utility they get out of even simple things like brochureware online.

Things never go smoothly.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

I'm skeptical that the novel will be 're-invented.'

People don't want gadgets, they want services.