Good ideas will always get funded, so that's not going to be a problem. But you will see that it will be harder and harder for bad ideas to get funded.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

I think if people read more, that is a better world.

Focusing on the customer makes a company more resilient.

You know, we love stories and we love narrative; we love to get lost in an author's world.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

The world is littered with corpses that predicted technology in a particular arena was done. If there's another gigantic step change out there, we don't yet know what it is.