I don't want to use my creative energy on somebody else's user interface.

My own view is that every company requires a long-term view.

Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

I believe you have to be willing to be misunderstood if you're going to innovate.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

Cleverness is a gift, kindness is a choice. Gifts are easy-they're given after all. Choices can be hard.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.