Leadership is an intense journey into yourself. You can use your own style to get anything done. It's about being self-aware. Every morning, I look in the mirror and say, 'I could have done three things better yesterday.'

You can't delegate growth or customer satisfaction.

Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

Good leaders are very curious, and they spend a lot of time trying to learn things.

I grew up in Cincinnati, Ohio, and my parents are really right wingers. My dad watches, like, five or six hours of Fox News every day and stuff like that.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.

And people is the most important part of my job. I spend one third of my time on people.