Values can't just be words on a page. To be effective, they must shape action.

And people is the most important part of my job. I spend one third of my time on people.

Enron and 9/11 marked the end of an era of individual freedom and the beginning of personal responsibility.

I've been seeing the change. It's been steady. It's been more controlled than people think. And my own belief is that China knows it also needs to be part of the world, and that it needs to be able to have trade with Europe and the United States in order to house and feed a billion people. That's really kind of single-mindedly what they see their role as being.

Really, the one thing that actually works - you know, state-run communism may not be your cup of tea, but [China's] government works.

Leadership is an intense journey into yourself. You can use your own style to get anything done. It's about being self-aware. Every morning, I look in the mirror and say, 'I could have done three things better yesterday.'

The best thing you can give as a leader is a reason to trust. People want to trust. They're hungry for it. But they're selective. They'll only give it to a motivator, a communicator, a teacher, a real person. Someone who in good times and bad always does the right thing.