Values can't just be words on a page. To be effective, they must shape action.

The most important thing I've learned since becoming CEO is context. It's how your company fits in with the world and how you respond to it.

I've been seeing the change. It's been steady. It's been more controlled than people think. And my own belief is that China knows it also needs to be part of the world, and that it needs to be able to have trade with Europe and the United States in order to house and feed a billion people. That's really kind of single-mindedly what they see their role as being.

You can't delegate growth or customer satisfaction.

The best thing you can give as a leader is a reason to trust. People want to trust. They're hungry for it. But they're selective. They'll only give it to a motivator, a communicator, a teacher, a real person. Someone who in good times and bad always does the right thing.

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.