Values can't just be words on a page. To be effective, they must shape action.

I was Chairman for two days. I had an airplane with my engines, hit a building I insured, was covered by a network I owned and I still have to increase earnings by 11 percent.

I grew up in Cincinnati, Ohio, and my parents are really right wingers. My dad watches, like, five or six hours of Fox News every day and stuff like that.

Live with passion. Live with purpose.

And people is the most important part of my job. I spend one third of my time on people.

I love working with customers. Sales has really influenced everything I do. It has instilled in me the important traits of operating with a sense of urgency and listening to people.

Every leader needs to clearly explain the top three things the organization is working on. If you can't, you are not leading well.