Although it is the biggest time-waster in office life, you must never underrate the importance of the memo. You will be judged by the volume of your paper work.

I think we ought to have a kindness year, or a kindness century.

The memo's chief function ... is as a track-coverer, so that you can turn on someone six months later and snarl: 'Well, you should have known about it, I sent you a memo.

The male - I have found - is a domestic animal which, if treated with firmness and kindness, can be trained to do most things.

The letter of application ... should be a masterpiece of fiction, papering over all the cracks. Get it properly typed on decent writing paper. Never let it run over the page, people get bored with reading.

I can assure you that the class system is alive and well and living in people's minds in England.

Although it is the biggest time-waster in office life, you must never underrate the importance of the memo. You will be judged by the volume of your paper work.