Although it is the biggest time-waster in office life, you must never underrate the importance of the memo. You will be judged by the volume of your paper work.

People who can write a book usually do.

I think we ought to have a kindness year, or a kindness century.

I'm not wild about holidays. They always seem a ludicrously expensive way of proving there's no place like home.

Never drink black coffee at lunch; it will keep you awake all afternoon.

Always be nice to everyone in the firm on the way up. You never know who you may meet on the way down.

Meetings ... are rather like cocktail parties. You don't want to go, but you're cross not to be asked.