If you can learn to understand people how they think, what they feel, what inspires them, how they're likely to act and react in a given situation- then you can motivate and influence them in a positive way.

Take the emotional temperature of those listening to you. Facial expressions, voice inflection and posture give clues to a person's mood and attitude.

As you begin changing your thinking, start immediately to change your behavior. Begin to act the part of the person you would like to become. Take action on your behavior. Too many people want to feel, then take action. This never works.

When you nurture people and add value to them without expecting anything in return, they feel significant.

A person sometimes can't make a decision unless they know what decision to make.

Anyone can steer the ship, but it takes a leader to chart the course. Leaders who are good navigators are capable of taking their people just about anywhere.

Motivation gets you going, but discipline keeps you growing.