If you can learn to understand people how they think, what they feel, what inspires them, how they're likely to act and react in a given situation- then you can motivate and influence them in a positive way.

Great communication depends on two simple skills-context, which attunes a leader to the same frequency as his or her audience, and delivery, which allows a leader to phrase messages in a language the audience can understand.

It seems the older you get, the more life comes into focus.

A highly credible leader under-promises and over-delivers.

People tend to become what the most important people in their lives think they will become.

Usually the person who rises within an organization has a good attitude. The promotions did not give that individual an outstanding attitude, but an outstanding attitude resulted in promotions.

Efficiency is the foundation for survival. Effectiveness is the foundation for success.