Take the emotional temperature of those listening to you. Facial expressions, voice inflection and posture give clues to a person's mood and attitude.

Every change in human attitude must come through internal understanding and acceptance. Man is the only known creature who can reshape and remould himself by altering his attitude.

I've worked very hard at giving excellent training and good materials, resources, books, and then the corporate community gives me respect. And I'm finding now that they really want a relationship with me, they're letting me in their lives, and of course, when you get in their lives you find a tremendous need for God.

Over time, is it easier or harder to sustain your influence within your organization? With charisma alone, influence becomes increasingly more difficult to sustain. With character, as time passes, influence builds and requires less work to sustain.

As you interact with others, remember this: anytime a person's response is larger than the issue at hand, the response is almost always about something else.

An organization cannot increase its productivity-but people can!

People say, "John, what's your personal growth?" And ask "How do you grow?" And I tell them. I thought, "Why do I keep telling them, why don't I just write a book on what I call personal growth?" And that's what this [Today Matters] book is.