People are never able to outperform their self-image.

A highly credible leader under-promises and over-delivers.

Connecting is vital for any person who wants to achieve success. It is essential for anyone who wants to build great relationships. You will only be able to reach your potential-regar dless of your profession or chosen path-when you learn to connect with other people.

I am convinced more than ever that good communication and leadership are all about connecting. If you can connect with others at every level -one-on-one, in groups, and with an audience-your relationships are stronger, your sense of community improves, your ability to create teamwork increases, your influence increases, and your productivity skyrockets.

We have many years to eat and sleep, but how many years do we have to make a difference in the lives of others? That's the highest calling any of us can have: Living our life so as to intentionally add value to others. But to do this, we have to make ourselves more valuable. We have to keep learning, growing, developing as leaders and taking responsibility for being the change we want to see in the world.

The more you do, the more you fail. The more you fail, the more you learn. The more you learn, the better you get.

To lead yourself, use your head; to lead others, use your heart. Always touch a person's heart before you ask him for a hand.