Most change initiatives either fail or fall far short of original (perhaps unrealistic) expectations. More often than not, resistance is cultural in nature, the result of what James O'Toole so aptly characterizes as "the ideology of comfort and the tyranny of custom."

In some organizations, it is easy to say mistakes are okay when in truth it is a zero-defect organization. You will be remembered more for your mistakes than your successes in those organizations.

Life is nothing but a memory. People who dwell on the bad ones aren't going to have a whole lot of good ones coming up.

Nobody can know what's in my heart. Nobody can know what I'm thinking. I know what I've got to do.

My slogan is who needs fitness when you've got great equipment.

I know there's a lot of guys who would love to see me fail. Well, good. Let 'em. I'm glad.

I enjoy the oohs! and aahs! from the gallery when I hit my drives. But I'm getting pretty tired of the awws! and uhhs! when I miss the putt.