Nobody can know what's in my heart. Nobody can know what I'm thinking. I know what I've got to do.
John DalyMost change initiatives either fail or fall far short of original (perhaps unrealistic) expectations. More often than not, resistance is cultural in nature, the result of what James O'Toole so aptly characterizes as "the ideology of comfort and the tyranny of custom."
John DalyStories match the way our species thinks. Equally important, stories are something we share - everyone everywhere tells stories and oddly enough, in the same way. It all probably started around some campfire a million years ago.
John DalyIn some organizations, it is easy to say mistakes are okay when in truth it is a zero-defect organization. You will be remembered more for your mistakes than your successes in those organizations.
John Daly