If your team does not truly believe that you care about them, they will not follow you.

Stop me when I'm making too much sense.

The clearer you are about why you want to accomplish a goal, the easier it will be to figure how to accomplish it.

Don't make your audience play Jeopardy. Giving your answer before asking the question puts your audience at a disadvantage. It will also reveal your biases. Make it clear what question you are trying to answer first. Then allow your audience to engage in answering the question too.

One of the most wonderful things you can do in this world is forgive others. We are designed to have flaws and make mistakes. If we emulate God, we are led to forgive. Giving someone the ability to recapture their dignity can transform lives. Do it often.

I'm the CEO. My job is to get out of the way. I work with smart people and trust they can accomplish their goals. So I make sure to focus on removing roadblocks for them and then resume getting out of their way.

Complacency doesn't make sense for a guy trying to redefine normal.