If your team does not truly believe that you care about them, they will not follow you.

Don't make your audience play Jeopardy. Giving your answer before asking the question puts your audience at a disadvantage. It will also reveal your biases. Make it clear what question you are trying to answer first. Then allow your audience to engage in answering the question too.

When your team questions your competence, your ability to influence is shot.

Man created language to be understood. It should be normal to understand what people convey to us. Fear, ulterior motives, and closed mindedness are the enemies of understanding.

I'm the CEO. My job is to get out of the way. I work with smart people and trust they can accomplish their goals. So I make sure to focus on removing roadblocks for them and then resume getting out of their way.

Change needs practice. And practice needs patience.

My role as CEO is to protect the company AND nurture it to grow.