Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

The task of industry is continuously, year on year, to make more and better things, using less of the world's resources.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

It horrifies me that ethics is only an optional extra at Harvard Business School.

Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.