There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

The task of industry is continuously, year on year, to make more and better things, using less of the world's resources.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

The only companies that innovate are those who believe that innovation is vital for their future.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.