It horrifies me that ethics is only an optional extra at Harvard Business School.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

People who don't make mistakes are no bloody good to you at all.

The task of industry is continuously, year on year, to make more and better things, using less of the world's resources.

Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.