In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

People who don't make mistakes are no bloody good to you at all.

Good business should contain something for both parties.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.