The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

The only companies that innovate are those who believe that innovation is vital for their future.

It horrifies me that ethics is only an optional extra at Harvard Business School.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.