The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.

Good business should contain something for both parties.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.