Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.

Everyone thinks I'm a smart arse who can solve any bloody problem. I'm not. I'm just a very old businessman and a very experienced businessman who made every mistake in the book and can recognise one when I see one.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

People are unlikely to know that they need a product which does not exist and the basis of market research in new and innovative products is limited in this regard.

Good business should contain something for both parties.

People who don't make mistakes are no bloody good to you at all.

Problems can only be solved by the people who have them. You have to try and coax them and love them into seeing ways in which they can help themselves.