Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.

People who don't make mistakes are no bloody good to you at all.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

It horrifies me that ethics is only an optional extra at Harvard Business School.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

The only companies that innovate are those who believe that innovation is vital for their future.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.