How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

Everyone thinks I'm a smart arse who can solve any bloody problem. I'm not. I'm just a very old businessman and a very experienced businessman who made every mistake in the book and can recognise one when I see one.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

The only companies that innovate are those who believe that innovation is vital for their future.

People who don't make mistakes are no bloody good to you at all.

It horrifies me that ethics is only an optional extra at Harvard Business School.