The only companies that innovate are those who believe that innovation is vital for their future.

How do you know you have won? When the energy is coming the other way and when your people are visibly growing individually and as a group.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.

People who don't make mistakes are no bloody good to you at all.

There is practically no area of business where the difference between rhetoric and actuality is greater than in the handling of people.

Everyone thinks I'm a smart arse who can solve any bloody problem. I'm not. I'm just a very old businessman and a very experienced businessman who made every mistake in the book and can recognise one when I see one.

The trouble is that all-encompassing though information technology may be, it will always convey facts and numbers ... what it does not convey is perception, belief and motivation.