Good business should contain something for both parties.

Planning is an unnatural process; it is much more fun to do something. The nicest thing about not planning is that failure comes as a complete surprise, rather than being preceded by a period of worry and depression.

It is the responsibility of leadership and management to give opportunities and put demands on people which enable them to grow as human beings in their work environment.

If you are doing things the same way as two years ago, you are almost certainly doing them wrong.

People who don't make mistakes are no bloody good to you at all.

Everyone thinks I'm a smart arse who can solve any bloody problem. I'm not. I'm just a very old businessman and a very experienced businessman who made every mistake in the book and can recognise one when I see one.

In order to solve problems, information has to be shared; and not only information, but doubts, fears and questions.