Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

We rarely wrestle with apology and lose.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

We value apology in the abstract, but turn our backs on it in practice.

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

Apology may be scorned, but it retains its inherent value.

Apology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.