Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

Progress occurs one apology at a time.

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.

Accepting the apology signals the acknowledgment of a need to move forward, but not necessarily together.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.