Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

An effective apology focuses more on compassion for the victim than redemption for the offender.

When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others.

Apology is not for the faint of heart, but then, neither is life.

We rarely wrestle with apology and lose.