Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

When we apologize we end our struggle with history.

We rarely wrestle with apology and lose.

Apology is not for the faint of heart, but then, neither is life.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

Progress occurs one apology at a time.

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.