We value apology in the abstract, but turn our backs on it in practice.

Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

An effective apology focuses more on compassion for the victim than redemption for the offender.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.

An apology informed is good; an apology performed is better.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.