We value apology in the abstract, but turn our backs on it in practice.

Progress occurs one apology at a time.

"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.

We value apology in the abstract, but turn our backs on it in practice.

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

We rarely wrestle with apology and lose.