We value apology in the abstract, but turn our backs on it in practice.

Apology is the most courageous gesture we can make to ourselves.

Apology is the practice of extending ourselves because we value the relationship more than we value the need to be right.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

An effective apology focuses more on compassion for the victim than redemption for the offender.

Progress occurs one apology at a time.