"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.
John KadorApology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.
John KadorApology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.
John Kador