"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.
John KadorApologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.
John KadorApology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.
John Kador