Apology sends the clearest signal that we have the strength of character to reconcile ourselves with the truth.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

When I accept an apology it means that the part in me that honors our relationship honors the part in you that honors our relationship.

Apology calls for a willingness to sacrifice on behalf of the wronged party and the inherent value of the relationship, not for what it brings to you but for what you can bring to it.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

We value apology in the abstract, but turn our backs on it in practice.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.