An effective apology contains within it the answer to the question, "How am I to be held accountable?"

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

Apology is the most courageous gesture we can make to ourselves.

Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others.

We value apology in the abstract, but turn our backs on it in practice.

We rarely wrestle with apology and lose.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"