Apology is the most courageous gesture we can make to ourselves.

"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.

The purpose of apology is to extend ourselves in such a way that relationships become deeper, and life becomes richer and more human in the process.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

We rarely wrestle with apology and lose.

An effective apology focuses more on compassion for the victim than redemption for the offender.

Progress occurs one apology at a time.