Apology is the most courageous gesture we can make to ourselves.

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

We value apology in the abstract, but turn our backs on it in practice.

"I would like to apologize" may sound like an apology, but it is no more an actual apology than saying "I would like to lose weight" makes you suddenly slimmer.

You can't talk your way out of a situation you acted you way into.

You don't have to see eye-to-eye to walk hand-in-hand. You just have to want to go in the same direction.

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.