Apology may start as a feeling, a desire to make matters right, but it requires a commitment to move that desire into practice, to actually take on the great courageous task of showing compassion to others.
John KadorAn effective apology focuses more on compassion for the victim than redemption for the offender.
John KadorApology is the practice of extending ourselves because we value the relationship more than we value the need to be right.
John Kador