Never underestimate the power of the mind to disempower.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

In the final analysis, change sticks when it becomes the way we do things around here.

Tradition is a very powerful force.