Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

Tradition is a very powerful force.

Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.

Complacency is almost always the product of success or perceived success

If the culture you have is radically different from an 'experiment and take-risk' culture, then you have a big change you going to have to make - and no little gimmicks are going to do it for you.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.