Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

A leader needs enough understanding to fashion an intelligent strategy.

Many years ago, I think I got my first insight on how an incredibly diverse team can work together and do astonishing things, and not just misunderstand each other and fight.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.