Never underestimate the power of a good story.

One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.

We learn best - and change - from hearing stories that strike a chord within us.

Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

A leader needs enough understanding to fashion an intelligent strategy.

Anyone in a large organization who thinks major change is impossible should probably get out.

Motivation is not a thinking word; it's a feeling word.