Never underestimate the power of a good story.

Motivation is not a thinking word; it's a feeling word.

Anyone in a large organization who thinks major change is impossible should probably get out.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

One of the most powerful forms of information is feedback on our own actions.

In an ever changing world, you never learn it all, even if you keep growing into your 90s.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.