We learn best - and change - from hearing stories that strike a chord within us.

Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.

One of the most powerful forms of information is feedback on our own actions.

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.

Leadership is different from management, but not for the reasons most people think.