Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.

Motivation is not a thinking word; it's a feeling word.

In the final analysis, change sticks when it becomes the way we do things around here.

Most people don't lead their own lives - they accept their lives

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Great leaders motivate large groups of individuals to improve the human condition.