One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Leaders establish the vision for the future and set the strategy for getting there.

What's really driving the boom in coaching, is this: as we move from 30 miles an hour to 70 to 120 to 180......as we go from driving straight down the road to making right turns and left turns to abandoning cars and getting motorcycles...the whole game changes, and a lot of people are trying to keep up, learn how not to fall.

A leader needs enough understanding to fashion an intelligent strategy.

Motivation is not a thinking word; it's a feeling word.

In an ever changing world, you never learn it all, even if you keep growing into your 90s.