One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.

What's really driving the boom in coaching, is this: as we move from 30 miles an hour to 70 to 120 to 180......as we go from driving straight down the road to making right turns and left turns to abandoning cars and getting motorcycles...the whole game changes, and a lot of people are trying to keep up, learn how not to fall.

Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.

In the final analysis, change sticks when it becomes the way we do things around here.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Over the years I have become convinced that we learn best - and change - from hearing stories that strike a chord within us ... Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.